OnDeck is committed to resolving security vulnerabilities quickly and carefully. In order to protect our users and their data, we request that vulnerabilities be responsibly and confidentially reported to us so that we may investigate and respond accordingly. Vulnerabilities should not be announced until we have developed and rolled-out an update.


Unpermitted Uses of OnDeck’s Website and Unpermitted Types of Security Research

  • Intentionally harming the experience or usefulness of the service to others
  • Causing, or attempting to cause, a Denial of Service (DoS) condition
  • Accessing, or attempting to access, data or information that does not belong to you
  • Destroying or corrupting, or attempting to destroy or corrupt, data or information that does not belong to you

If you are researching security issues, especially those which may compromise the privacy of others, please do so cautiously in order to respect our users’ privacy. When possible, you should conduct all vulnerability testing against non-production instances of our products to minimize the risk to data and services.

Out of Scope Vulnerabilities

We review security issues on a case-by-case basis. Here are some of the common low-risk issues that might not be considered serious security vulnerabilities by OnDeck:

  • Flaws affecting the users due to out-of-date browsers and plugins
  • Clickjacking on pages without sensitive content, authentication, or state changing actions
  • Vulnerabilities dependent upon social engineering techniques
  • Brute force protection on login page
  • Logout cross-site request forgery
  • Any physical attempts against OnDeck property or data centers 

Our Security Commitment

For all security vulnerability reporters who follow this policy, OnDeck will attempt to do the following:

  • Acknowledge the receipt of your report
  • Investigate in a timely manner, confirming the potential vulnerability where possible
  • Provide a plan and timeframe for addressing the vulnerability if appropriate
  • Notify the vulnerability reporter when the vulnerability has been resolved 

Acknowledging Contribution

OnDeck is pleased to recognize those who have helped make OnDeck services safer by finding and reporting security vulnerabilities according to this policy. Each name listed represents an individual or company who has privately disclosed one or more security vulnerabilities and worked with us to remediate the issue. With the agreement of the vulnerability reporter, OnDeck may acknowledge the reporter’s contribution during the public disclosure of the vulnerability so long as the reporter complies with this policy.

OnDeck does not compensate for reporting security vulnerabilities.

See OnDeck Security Researcher Acknowledgements

Changes in Policy

We may update or amend this policy at any time with or without notice to you. We encourage you to periodically review this page for the latest information on our privacy practices. 

Committed to resolving security vulnerabilities quickly and carefully.