Find answers to frequently asked questions.


We offer both business term loans and business lines of credit. When you apply with us, you’ll use one application and we’ll evaluate which product best fits your business’s cash flow and funding needs.

Our term loan can offer from $5,000 to $250,000 in funding, with term lengths ranging from 18 to 24 months.

Our line of credit has a maximum limit of $100,000. A line of credit is a form of revolving credit, so as you pay down your balance, those funds will become available to use again.

OnDeck offers an unsecured line of credit. Our term loan is secured, but to provide maximum flexibility, we don’t require any specific amount, type or value of collateral. Plus, there is no appraisal or specific assets required.

Instead, we secure our term loans by placing a general lien on the assets of the business and they’re backed by a personal guarantee. We don’t take personal assets of the guarantors as collateral.


To qualify for funding from OnDeck, your business should have the following characteristics:

  • Minimum one year in business.
  • Minimum of $100,000 in annual revenue.
  • Minimum 625 personal FICO score of the business owner.
  • Business checking account.

When determining eligibility, we’ll perform a soft credit check on the business owner’s personal credit.***

Typically, we only require basic information about yourself and your business. We may ask for:

  • Business Tax ID.
  • Last three months of business bank statements.
  • Social Security number of business owner(s).

Our application process is simple and typically takes about 10 minutes. You’ll complete one application, and we’ll evaluate which product is the best fit. You can apply online or over the phone by calling (888) 269-4246.

We work with more than 700 different kinds of businesses including restaurants, auto repair shops, healthcare professionals, contractors and many other service providers.

We don’t serve these restricted industries.

For term loans, your rate will be determined by the health of your business and cash flow. We charge an origination fee of 0% to 4% on your loan, and if you renew you may be eligible for subsequent reductions. For lines of credit, there is a $20 monthly maintenance fee.

No. If you apply for funding from OnDeck, there is no obligation to accept the loan offer. Your loan offer is valid for 30 days, at which time it expires.


OnDeck can deliver decisions in minutes and funding as soon as the same day.

We fund term loans through the Automated Clearinghouse (ACH) system. If you’re approved, the funds will be deposited into your business bank as soon as the same day.


OnDeck will deduct payments from your business bank account on a daily or weekly basis, depending on what type of funding you’re approved for.

As an OnDeck customer, you’ll have access to an online account where you can monitor your loan and payment activity.


After clicking on “Sign In” you can access your account by clicking “Forgot Credentials” and verifying your information. You may also have password reset instructions emailed to you by clicking on “Reset Password.”

If you’re still having trouble accessing your account, please call (888) 556-3483 and our team can assist you.

You can see your current balance through your online account.

Currently, you aren’t able to update your bank information online. Please reach out to one of our loan advisors for more assistance at (888) 556-3483.

Once your loan is paid in full, please email OnDeck Customer Support at customerservice@ondeck.com with a written request to release the UCC.

If you need payment support, please reach out to our loan advisors at (888) 556-3483.

Small businesses have more financing options today than ever before, yet navigating the maze of loan types and lenders can make it challenging to choose the right loan and the right lender for your business. Visit our blog to learn about other funding options or you may qualify for a business line of credit with our partners at Headway Capital.

Term Loan Customers

This number will vary depending on the funding you receive and how close you are to paying off the balance. You can check your monthly statements, which you can access through your online account. If there isn’t a statement available, give us a call at (888) 556-3483 and one of our loan advisors will be happy to help.

An OnDeck loan advisor can help you with all your payment questions. Give us a call at (888) 556-3483 and we’ll be happy to help.

ACH transactions take 24 hours to process so your account will always draft the day after we initiate the payment.

You may be eligible for additional funding if you’ve reached six months of repayment or you’ve paid down 40% of your term loan — whichever comes first. However, you may want to speak with your loan advisor for more information before applying.

Line of Credit Customers

Please contact our payment support team at (888) 556-3483.

If you need to permanently close your line of credit, please email customerservice@ondeck.com and request the closure.

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