FAQs: About Plaid

Plaid is a secure technology platform that connects your bank account to OnDeck — without ever sharing your login credentials. It’s used by thousands of companies and millions of people to verify financial data safely. Here’s how it works:

• You choose your bank and log in through a secure, encrypted window powered by Plaid.
• Plaid verifies your business banking details and shares read-only information with OnDeck.
• OnDeck uses this info to make a faster, more accurate funding decision.

You stay in control at every step, and can disconnect Plaid at any time.

Want to learn more? Visit plaid.com.

Plaid helps you get funded faster — and OnDeck customers choose Plaid because it helps speed up their application and get a funding decision sooner. A Plaid connection allows our team to review your recent account activity (debits, credits and balances) quickly to make decisions more efficiently so you can:

• Get funded faster. We can review your financial data in real time.
• Skip the paperwork. No scanning, uploading, or emailing statements.
• Avoid delays later. No need to re-submit documents down the road.
• Stay in control. You can disconnect Plaid anytime.

More than 100 million people already trust Plaid to connect their financial accounts to apps and services. But if you prefer to upload your statements manually, that’s still an option — although it may slow things down.

OnDeck will use your bank information provided by Plaid for a variety of reasons as part of its underwriting and servicing. This can include:

• During your application to help us make a fast and informed funding decision.
• For credit limit reviews to see if you may qualify for a higher limit.
• If your financial situation changes to check if you’re eligible for flexible support, like a payment plan.
• To evaluate new products or offers so we can recommend what’s right for your business.

We never access your account data without a reason — and we don’t have the ability to make changes to your account or take funds from your account via Plaid. Further, you can always terminate our access through my.plaid.com.

Yes, you can disconnect your account from Plaid anytime by visiting my.plaid.com.

Just keep in mind that if you disconnect, we may ask you to reconnect to Plaid or manually upload your bank statements in the future if updated financial information is needed.

Staying connected can help save you time reconnecting your account to Plaid or help you avoid paperwork later and keep your funding options open. The choice is always yours.

No, OnDeck never sees, has access to, or stores your bank login credentials.

When you connect your account through Plaid, your login details are encrypted and securely processed by Plaid. OnDeck only receives read-only financial data — never your username or password.

If you change your bank login credentials later, Plaid will lose access and you may need to reconnect.

OnDeck requires connection to your primary business checking account — the one you use most often for operating your business. This helps us get a clear view of your cash flow and make a more informed funding decision.

If you’re not sure which account to connect, choose the one where your main business income and expenses flow through. You can always update or reconnect a different account later if needed.

Your security is our top priority. That’s why we partner with Plaid, a trusted platform used by thousands of financial institutions and millions of people to connect bank accounts safely.

• Your login credentials are never shared with OnDeck.
• All data is encrypted using bank-level security protocols.
• OnDeck receives read-only access — we can’t make changes or move money.

That means you can connect with confidence and get back to growing your business.

No, OnDeck cannot access, move or withdraw any money from your account through Plaid. The connection is strictly read-only, meaning we can only view your recent account activity to help evaluate your funding application. Your money stays where it belongs — with you. We only see what’s needed to help evaluate your funding application quickly and fairly.